FAQ (also known as Frequently Asked Questions)

This page addresses some of the questions we most commonly get asked. Can’t find an answer to your question? Feel free to contact us. We are always ready to assist you with any questions you may have in mind.

The run trainer app doesn’t provide audio commands when the device is in lockscreen mode

Please go into device settings and enable push notifications for the app. Due to device limitations, we need to use local push notifications to send walk/run commands when the phone is in lockscreen mode.

Will there be an Android version?

We currently have several android versions already available in both the Amazon AppStore and Google Play. It is on our product roadmap to begin releasing updated versions to these apps by the end of 2012.

I would like XYZ feature built into the app. When is this coming?

We read every single email and keep a running list of features to add based on your suggestions. If there is something you would like added, just let us know! We’ll take your feedback into consideration as we prioritize future releases.

Can I send you a recipe for inclusion in one of your diet apps?

Of course! Please submit your recipe via the contact form and we’ll inform you in your recipe is selected in our next app update.

I made an in-app purchase but did not receive my item. How do I get it?

Sometimes users experience connectivity issues during an in-app purchase and the items are not downloaded to the device. Please delete and reinstall the app using the same Apple login from the original purchase, then go to the Store page and press the “restore” button. You will not be charged twice for your purchase.

I purchased the upgrade but I don’t see any of the additional functionality.

Please try to delete and reinstall the app. You will not be charged again for the download as long as you use the same apple ID from the original purchase. If the app still does not work, please provide us with the following and we will investigate further.

1. App name
2. Your device type, eg. Iphone 4S, Ipad 2
3. iOS version

The app keeps crashing on me. What do I do?

Please try to delete and reinstall the app. If this was a paid version, you will not be charged again for the download as long as you use the same apple ID from the original purchase. If the app still does not work, please provide us with the following and we will investigate further.

1. App name
2. Your device type, eg. Iphone 4S, Ipad 2
3. iOS version

The app wasn’t what I expected and I want a refund.

We understand that our products aren’t for everyone, and as the customer, you are of course entitled to ask for a full refund if you are not satisfied with your purchase. However, Apple is the distributor and payment processor so all refunds are issued through them. Please see this article on how to receive a refund.